FAQs

faqTechnology when you want it, live local people when you don’t.

Call us at 1-877-222-2927 If you have questions or would like to talk to a member of our team about your company and your special needs, we anxiously await your call. We would appreciate the opportunity to earn your respect and your business. WorkGroup Payroll is large enough to handle your company needs and flexible enough to do it the way you believe works best for you

Getting Started

Simply call us at 1-877-222-2927 and we’ll guide you through the setup process. You enter company and employee information during this setup process. You can add additional employees or change rates of pay at any time, and the changes will be effective immediately.

Category: Getting Started

The process is quite simple. Depending on the number of employees you currently employ, it could take as little as 20 minutes.

Category: Getting Started

Electronic debit from your U.S. bank account when you run your payroll.

Category: Getting Started

Today. You can pay employees by check today, as soon as you complete your account setup.

Category: Getting Started

During setup you will print our electronic services form, sign it, and fax it to us. This gives us your authorization to link your U.S. bank account to pay your employees and/or federal, state tax and local agencies. It usually takes about 2 ½ weeks to get all the necessary confirmations from federal and state tax agencies. In the meantime, you can begin payroll immediately, and pay your employees by check today.

Category: Getting Started

No. You may cancel at any time with 30 day notice.

Category: Getting Started

We will move your existing payroll data into our system and provide you a letter to submit to your current vendor.

Category: Getting Started

WorkGroup Payroll Services

WorkGroup Payroll is an easy online service that allows you to create paychecks in just a few minutes. There is no software to install. Each payday, you enter the hours for each employee along with commissions, tips, reimbursements, or other adjustments. For salaried employees, make any adjustments or just click to approve.

We do all the paycheck calculations instantly. You click to pay employees by direct deposit, or print checks from our website on your own printer. All your payroll data is stored in our secure database. Tax payments and filings are fast and easy. We do all the calculations and create all the forms and make all the payments. For most state payroll taxes, we will pay and file all necessary forms. Please call us for more information about your state. Toll free at 1-877-222-2927

• Internet access (High Speed Preferred)
• PC: Microsoft (IE) 7.0 or later or Firefox 3.0 or later
• Macintosh: Safari ver. 3.1 or later or Firefox version 3.0 or later
• Adobe Reader version 7 or later
You can download Adobe Reader free from Adobe, Inc. Your browser must be set to accept cookies and your to use Active Scripting. Unless you have changed your browser settings, it is probably set up to accept cookies and to allow active scripts. We use popup windows for many features. If you have installed software to prevent popup windows, you must add our site to the software’s White List. Or you may have to turn the popup killer off or uninstall it to use our service.

Workgroup Payroll takes the security of your data very seriously. Password protection, advanced encryption technology, 128-bit Secure Socket Layers, firewalls, heavily guarded servers and intrusion-detection devices all work together to prevent unauthorized access. WorkGroup Payroll is certified by the toughest independent industry watchdogs including: VeriSign and TRUSTe

Our household payroll service is designed for families paying household employees such as nannies and caregivers. You just enter hours online, and we calculate the paycheck amounts. You can pay by direct deposit, print paychecks directly from our website, or hand write checks using our net paycheck figures. You can print pay stubs on plain paper. We calculate payroll taxes owed by you as an employer, and complete the forms you need to file and pay your payroll taxes

We provide many different reports that your accountant or bookkeeper would like to have. You can simply give them access to your account so they can download the necessary information. You can also create and save the reports for them. We interact with many different accounting programs making it a lot easier to share information.

ONLINE: Most of our clients prefer to log in to our secure website and input their payroll information and approve the payroll online. They find it fast, easy and convenient. Our website can be accessed from any computer or mobile device.

CALL IN: Some clients like talking to their friendly payroll specialist and call in their payroll.

FAX: If you prefer to fax in your payroll, we can accommodate that as well.

EMAIL: If you would like to email us your payroll, we can accommodate that as well. (If you are doing that, you will find it easier to log into the website and input your information online.)

Paying Employees

You have 4 choices for paying employees with WorkGroup Payroll:

  • Direct deposit to their accounts
  • Print checks on check stock with your own printer
  • Hand write checks using our net pay figures; print stubs on plain paper
  • Debit/Paycard allows you to pay employees via direct deposit to their paycard. A great alternative to those employees challenged by the traditional banking system.

Direct deposit allows you to transfer funds electronically from your U.S. bank account to your employees’ accounts. There is a 2-day lead time for direct deposit. For example: approve direct deposits on Tuesday by 6pm(ET) to guarantee they will arrive in your employees’ accounts on Thursday 11pm(ET). To set up direct deposit, you submit an authorization form and routing/bank account numbers for your bank account and each employee who wants direct deposit. Initial confirmation usually takes 2-3 ½ weeks. After that, you can do 2-day direct deposit.

Once you enter hours and approve payments, we instantly create paychecks and provide PDF files of the checks. You can then print the checks on your own printer, using check stock (sold separately).

Yes. Many businesses with just 1-2 employees choose this alternative. Use our net paycheck figures for the paycheck amounts.

Paying and Filing Taxes

Yes, WorkGroup Payroll provides paycheck calculations, tax payments, and form filings in all the states in which you do business or have employees.

We do all the calculations for you then pay all taxes and file all federal, state and local forms. We send you an email that will alert you how much money will be withdrawn from your bank account and on which date.

Exporting Payroll

After each payroll, you can export your payroll data with a few clicks to some of the leading small business accounting software. Exporting is optional, and is not required to make full use of the WorkGroup Payroll service.

WorkGroup Payroll integrates with many accounting packages used by small and medium sized businesses. We will help you import payroll data into accounting software such as QuickBooks®, QuickBooks Online Edition, QuickBooks for Mac, Peachtree®, ATX Client Write-Up™, TaxWise Client Write-Up™, CCH ProSystem fx® Write-Up, and Microsoft® Money, so that all your information is in one place. Integration into your accounting software is only a few mouse clicks away. (And we will tell you where to click too if you want our help.)

Additional Questions

We make it easy for you to pay workers’ compensation insurance premiums. Our integrated payment service lets you pay premiums one pay-period at a time.

Sure you can. Please click here for a sample version of our software.